We have installed new measures in how we will protect our staff and our customers. Following CDC and other respected guidelines, we have implemented strict policies that will increase customer and staff confidence when we reopen in July. Some of the new steps that we have taken include but are not limited to the following:
Warehouse staff will disinfect the interior and exterior of each vehicle prior to and after each trip. We have implemented twice daily cleaning of all equipment, seating areas, headrests, and door handles. Sanitation and medical grade barriers will be our focus for preventing the spread.
In conjunction with advised rules and regulations, guides, when necessary, will wear masks. Until conditions change, wearing masks onboard will be mandatory. Kailani Tours will provide masks to guests who may have forgotten their own.
Guides will continuously sterilize handles, provide hand sanitizer and wipe down returned equipment at each stop on tour.
All vehicle cabin filters will be replaced on a more frequent basis to ensure a more sanitized cabin air filtration system.
Guides will encourage guests to practice social distancing. Tour schedules will also allow for more frequent stops for guests to wash their hands.
Kailani Tours will work directly with food vendors to provide higher sanitation practices, sterilized meal containers and to implement disposable, single-use plating. In addition to using since-use plating, we have upgraded to biodegradable cutlery and flatware. Guides and food servers will continue to use commercial grade food service gloves and other protective equipment.
We believe these measures, in conjunction with our superior customer service standards, will increase guest confidence and provide for an even better guest experience than ever before.
Travel in style and comfort with as we journey along the scenic Kona coastline on your way to Hawaii’s most active volcano – Kilauea! Sample Kona coffee, visit Punalu’u Black Sand Beach, and explore all that Hawaii Volcanoes National Park has to offer.
Your day starts with our professional tour guide picking you up from your door step in our luxury Mercedes-Benz Sprinter mini coaches. We then begin our extensive Deluxe Volcano Tour that has you visiting the most beautiful locations on West Hawaii and Volcano National Park.
We offer free front door pick-ups at all major West Hawaii hotels and resorts. We also offer the option to meet at a central meeting point to accommodate a busy vacation schedule, if you prefer. For bed and breakfasts or smaller resorts, we’re happy to work with you. Leave the driving to us!
We offer a 24 hour cancellation policy. Guests will be charged 100% of the tour price for cancellations made within 24 hours of the scheduled tour. Cancellations made by the guest due to weather not permitted. If made by the company, guests will receive a full refund.
A combined minimum of 4 guests is required for a tour to operate. Should a tour not meet the tour minimum, customers will have the option to reschedule or receive a full refund. Advance notice will be provided at least 12 hours before the start time.