TOUR OPERATIONAL CHANGES:
The 1 hour, Scenic, and Sunset rides will operate in small groups. No larger than 10 people.
All other tours are already private.
Staff will have temperatures taken at the beginning of each shift.
The staff has also been instructed to stay home if they are not feeling well and or experiencing COVID like symptoms.
Our staff will wear masks and gloves during check-in, loading guests, and when guests need help from staff and unloading. During the horseback ride, masks may be removed so guests can hear the tour. CDC social distancing guidelines will be followed.
Our staff will only take guest photos from their phones
If the answer is yes to any of these questions we kindly ask you to reschedule or cancel your reservation for the safety of other guests and our staff.
Are you experiencing a cough, shortness of breath or sore throat?
Have you experienced a fever in the last 48 hours?
We ask that for:
Horseback rides guests wear a mask during check-in, mounting and unmounting.
Off-road tours guests will wear masks through the duration of the tour. Masks can be removed temporarily for pictures.
Reservations are required. No walk-ins permitted
Guests will be assigned a picnic table (private to their party) to wait for their tour. Guests will be able to sign waivers on-site.
Masks are required to protect yourself and our staff. If you don’t have a mask you may purchase one for $5.
Be aware of others’ personal space - avoid hugs, kisses, and handshakes
Wait at your check-in picnic table until you are called to mount your horse.
We have increased cleaning procedures throughout our areas as well as added more sanitation stations.
We have increased our frequency of cleaning gear.
Tack is sanitized between rides
Reins and helmets are sanitized before and after each use
Off-Road Tour vehicles will be sanitized between tours.
The Sweetheart Horseback Ride is a 2 hour, private party experience. One of our wranglers will guide guests through our mountain trails to a nice scenic lookout spot and dismount them. A picnic lunch will be provided and the wrangler will leave the party alone for 1/2 hour private time to enjoy lunch and a beautiful ocean view. This ride is suitable for all skill levels.
This is a great way to spend “sweetheart time”, celebrate birthdays or special occasions. If you are comfortable on horses and would like to add some advanced ride features we can adjust that ride for you since it is a private party. Our weight limit for any rider is 240 lbs., strictly enforced.
Unfortunately, if you miss the 15-minute safety briefing you will not be able to ride. Please plan ahead so you are not late.
We are located in Kahuku town, on the North Shore of Oahu
56-250 Kamehameha Hwy. Kahuku, HI 96731
Rescheduling/Cancellation (with more than 24 hours): -We will reschedule rides based on availability. Rides that can not be rescheduled will receive a full refund. There is a minimum of two riders for this ride. If this minimum is not met, we will contact you to reschedule. You may choose to pay an additional $25 to make it a private ride.
Rescheduling/Cancellation (with LESS than 24 hours): 50% of your booking is non-refundable if booking is canceled or changed with less than 24 hours notice. No refund will be given up to 2 hours before your ride.
Reschedules with less than 24 hours can be accommodated when possible with a fee of 25% of the price paid for the ride being cancelled. Because we are closed on Sundays, cancellations for Monday rides must be made by Saturday at 5:00 pm.
Late Arrival: We are unable to hold the ride for you and you will miss your ride. A 25% fee will be assessed if you would like to be put on another tour. It is your responsibility to ensure you have proper directions to our location. Please use the directions given in the booking confirmation and GPS our address found above.Please allow yourself ample time to reach us. Please give yourself an additional 15 min due to traffic and construction.
No Shows: Will not be given a refund. This includes missing your ride due to being late and we were unable to hold the ride for you.
Rainy Day Cancellation: We plan to ride rain or shine. In the event, we cancel a ride due to conditions we feel are unsafe for our trails, no charges will be applied and a full refund will be issued. If a party calls in to cancel their ride because they don’t want to ride in the rain, and we plan to carry out the ride, no refund will be given.